Opportunities to win and retain customers occur at every phase of the customer relationship life cycle. Created for customer relationship management for entire small to medium-sized enterprises or distributed enterprises, GoldMine Corporate Edition enables you to effectively manage every facet of your business relationships.
Key Benefits
- Gain a big-picture view of activities and sales
- Automate routine, repetitive tasks
- Focus on customer relationships
- Choose from multiple remote access and integration options
- Proactively manage opportunities and customers’ needs
Features
- Advanced capabilities for customer relationship management - Get all the functionality of GoldMine, but with a number of advanced capabilities for integrating with Microsoft® Outlook®, HEAT® Service & Support, IP Contact Center, the soon-to-be-released GoldMine IP Voice Suite, and other valuable add-ons.
- GM+Browser –View information from external sources such as other databases, back office systems, and websites.
- Contact search center workflow enhancements – Streamline multiple step processes by performing tasks without moving customer contact records within GoldMine.
- Pluggable Active X/HTML Containers –Integrate applications such as SoftPhone with this seamless development tool.
- Microsoft reporting services integration – Leverage functionality within Microsoft SQL to deliver additional value to users.
- Company-centric viewing - Instantly access a company-centric view of customer relationship and contact information, including complete histories, sales, and calls. GoldMine Corporate Edition supports a large number of customer contact records and users.
- Reporting and analysis management - Analyze your leads, sales, and marketing. GoldMine Corporate Edition includes the functionality to create, manage, preview and generate reports from a central area.
- Synchronization - Automate synchronization via GoldSync.
- Remote data access - Accomplish web access with iGoldMine or iGoldMine Plus.
- Integration with Microsoft Outlook and Exchange - Connect GoldMine and Outlook users to share contacts, email, calendaring and scheduling.
- Integration with HEAT Service & Support - Combine GoldMine and HEAT for a complete view of relationship and all interaction with contacts, including customer service and IT help desk issues.
- Business intelligence - Access business intelligence tools with integration to Microsoft Reporting Services, letting you analyze your data and schedule reports to automatically email to users.
- Automation - Automate database administration, as well as mass mailings by easily generating targeted, personalized email, letters and faxes from a central location.
- Team-based collaboration - Share critical information across teams or the organization, inside and outside your office.
Availability
This version of GoldMine CE is available in English. Please check with your Yaaman representative for more information on localized versions in your region.
System Requirements
Server System Requirements
- Microsoft Windows® 2000 Server/Advanced Server
- Microsoft Windows ServerTM 2003
- Microsoft Small Business Server 2000 (Service Pack 4)
- Microsoft SQL Server 2000 (SP3 recommended) or SQL Server 7.0 (SP4) must be installed and configured
- 128 MB or RAM (512 MB or more recommended)
- Intel® Pentium® III 300-MHz CPU (CPU of 1 GHz or more recommended)
- 125 MB of available hard drive space (1 GB or more recommended)
Shared Workstation Requirements
- Windows 2000 Professional/Server/Advanced Server
- Windows XP (Home/Professional)
- Windows Server 2003
- 64 MB of RAM (256 MB or more recommended)
- 65 MB of available hard drive space (165 MB or more recommended)
- 166-MHz Pentium I/III (Pentium III/4 recommended)
For more information, contact your Yaaman representative.
